Complaint: refund for charges

on 10 February 2022 about TracFone in category Telecom

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My complaint:

I was sent to the customer service dept and they instructed me to use Option 1 for $25 or Option 2 for $10.00 I chose Option 2, paid Tracfone $10 plus tax. I still did not get any service. so I figured my payment did not go through. I paid Tracfone and additional $10 plus tax and still no service. I called a store and he told me the $10 was for internet service and no minutes. I paid him an additional $20, with tax it was over $22.00. Your recording says nothing about Option 2 being for Internet use. I habe been a customer in good standing and demand you reimburse me for the 2 charges of $10 plus tax. I do not need internet service!

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Justified complaint?

Suggested solution:

refund me $20 plus taxes for internet service that I do need need.

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