Filed 2 Oct 2021 by larry
Been with tracfone for a long time never had a problem till recently. I was having trouble.buying minutes online, on the phone and over the phone. I used the same debit card that i used for years with no problems. It got rejected over and over and over. The debit card on i used online with walmart the day before. Talked with somebody and took all my info and he said should not have a problem again. I ask about all the time i waisted try to get this issue taking care off, minutes that i paid for gone. He said he give me 100 minutes, turn phone off 3 to 5 minutes, i did got nothing. On oct. 1, called talk to four people about the issue and got hung up all 4 time. on the 5th time talked to supervisor and said nothing can be done about all the minutes that i wasted trying to get this issue resolve. I then ask to talk to there supervisor and they said the same thing So know i wasted another hour of my time trying to get it resolved, so i lost all my minutes trying to get a simple issue resolve with no results. I’m not a very happy about this.
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