TracFone complaint: BONUS CODE THEY SENT WAS EXPIRED
Filed 2 Apr 2021 by ERNEST
Tracfone sent me an text reminder that in three days my service would end if I did not buy more time. They also sent me a bonus code 34905 to get 200 total minutes with a 60 minute card. So, I bought a card, put the code, put in the bonus code and then got only 180 minutes. It doesn’t seem like much, but to me it is just plain being cheated! It’s a betrayal of trust. So, I called the Tracfone Customer Care Center and spoke to a totally useless employee who had me turn my phone on and off and waste way too much of my time, only to finally tell me that the bonus code that THEY TEXTED ME was expired. She couldn’t just give me my twenty minutes. In fact, she couldn’t do anything for me, except waste my time!
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