Total Wireless complaint?

Do you have a dispute or a bad customer experience with Total Wireless? Report it through our website to maximize the chance of getting it resolved.

We help you write an effective complaint in minutes. Our AI models are trained on thousands of effective complaint letters. Then we push it through emails, social media, paper complaint letters and other tools at our disposal. And you are not alone: our helpful community is there for advice.

Call Total Wireless customer service on 1-866-663-3633, or start a live chat from the Total Wireless support site, linked in the contact details above; Total Wireless also runs a text helpline, and many account changes can be made in My Account. Total Wireless does not publish a customer service email address. Have your Total Wireless phone number, your account details and the dates and amounts of any disputed charge ready.

Disputed charge or a number transfer to sort out? Start your complaint here as well: we push it out to Total Wireless by email, social media and printed letters.

To cancel Total Wireless, turn off Auto Pay in My Account and do not buy another plan: Total Wireless is prepaid with no contract, and Auto Pay otherwise charges your saved payment method on your payment date each month. The line stays active only while there is a paid plan on it, including any plans saved in your account reserve, so to keep your phone number, have your new carrier transfer it before the plan runs out. If your phone is financed with a Total Wireless Edge device loan, ask what happens to the remaining balance before you leave.

Keep screenshots of your Auto Pay settings and payment history, and check your card statement around the date the next payment would have been taken.

Charged again after turning off Auto Pay? Our trained AI opens a case for you and keeps coaching you on what to reply to Total Wireless and when to push.

Total Wireless is run by Verizon Value, Inc., a Verizon company formerly named TracFone Wireless, Inc., whose principal office is in Miami, Florida, at the address shown in the contact details above. Verizon Value runs several of Verizon's prepaid brands, and Total Wireless has its own support site and customer care line. For a complaint, put it in writing with your Total Wireless phone number, the dates, the amounts and every chat or ticket number, and keep a copy of what you send.

Yes: in the US, the Federal Communications Commission (FCC) takes complaints through its Consumer Inquiries and Complaints Center about phone and internet services, including billing, coverage, equipment and number porting, and that covers a prepaid carrier such as Total Wireless. The FCC generally expects Total Wireless to have had the chance to put things right first, so keep a record of every chat, call and ticket number.

Billing or porting problem to set out? Start it through our complaint process: we help you write it in minutes, drawing on complaint letters that actually worked.

No. Total Wireless says it will never contact you to ask for passwords, your PIN, your Social Security number or payment information. Those details let someone move your number to their own SIM or carrier, and with it the security codes your bank and other accounts send by text.

Nothing has been reported about Total Wireless here yet. Our research shows what typically goes wrong at prepaid phone carriers: Auto Pay charges that keep coming after a plan is changed or stopped, number transfers that fail or stall, phones that will not activate or unlock, data speeds and coverage that fall short of expectations, and disputes over device loans and refunds.

Number transfer to or from Total Wireless failed? Be the first to report it: your case opens the record for the next Total Wireless customer moving a number the same way.

Your complaint gets its own public page on Complain.biz and we get to work: we bring it to the attention of Total Wireless through emails, social media, paper complaint letters and other tools at our disposal.

And we stay with it after you file. Our trained AI opens a case file for you and keeps coaching: what to reply, when to push again, and how to escalate if nothing happens.

Yes. We have an active community of consumers, and complaints here are public: people who ran into the same problem with Total Wireless can give you advice or back you up with their own story. A complaint with a community behind it is much harder to overlook.