Bank statement charge
What is BOLT.EU on my bank statement?
Who charged you
Bolt rides, scooters and food delivery
BOLT.EU is Bolt, the ride-hailing, scooter and food delivery app. The letter after it names the service: O is a ride, D a food or grocery order, R a scooter, e-bike or rental. The ten digits are the date and time in GMT, and CARDCHECK is a card check, not a charge.
How it can show on a statement
BOLT.EUBOLT.EU/O/[date and time]BOLT.EU/D/[date and time]BOLT.EU/R/[date and time]
7 more ways it shows
BOLT.EU/S/[date and time]BOLT.EU/C/[date and time]BOLT.EU/B/[date and time]BOLT.EU/P/[date and time]BOLT.EU/CARDCHECKBOLT.EUO[date and time]FOOD.BOLT.EU
Find out what it was
- 1
Decode the ten digits after the letter: year, month, day, hour and minute in GMT, so during UK or Irish summer time the payment reads an hour earlier than your clock.
- 2
Open Rides or Orders in the Bolt app and look for a trip or order at that date and time; the amount is listed there.
- 3
Search your inbox and spam for a Bolt receipt with the same amount, including a cancelled ride that carried a fee.
- 4
If the line says CARDCHECK or is still pending, think whether you added the card or unlocked a scooter or e-bike that day: those are checks or holds, not final charges.
- 5
Ask family or friends whether they use your card in their own Bolt app.
- 6
Still a charge you did not agree to? File your complaint here. We write it with you and send it to Bolt, so you do not have to chase it yourself.
Not in any of your accounts? If nobody in your household made it, someone else may have used your card details. Your card issuer can stop the card, so the charges do not continue.
Why does it say “BOLT.EU”?
Bolt is based in Estonia, and its card payments carry the name BOLT.EU followed by a short code. Bolt says the line is a payment code, not a web address: after BOLT.EU comes a letter for the service and ten digits for the date and time of the payment in GMT, written as year, month, day, hour and minute. BOLT.EU/R/2604081424 is a scooter, e-bike or rental payment made on 8 April at 14:24 GMT.
The letters are O for a ride, D for food or grocery delivery, R for scooters, e-bikes, car sharing or rental, S for a Bolt Plus subscription, C for paying off an earlier failed payment, B for Bolt Business and P for a scooter pass. Some banks drop the slashes, so a ride can read BOLT.EUO followed by the digits, and some older food orders show FOOD.BOLT.EU.
Why you might see this charge
- A Bolt ride (O) or a food or grocery order (D).
- A scooter or e-bike trip, car sharing or a rental (R), or a scooter pass (P).
- A Bolt Plus renewal (S), monthly or yearly.
- A cancellation fee for a ride or order you cancelled.
- An earlier payment that failed: Bolt collects the unpaid amount with your next order, or as a separate repayment of the balance (C).
- A card check (CARDCHECK) or a temporary hold before a scooter or e-bike trip, which can show as pending for up to 14 days.
Is BOLT.EU legit?
Yes. Bolt is a large ride-hailing and delivery company from Estonia, and BOLT.EU is its normal billing name; in the UK the app is run by Bolt Operations UK Limited, and Bolt Standard rides are provided by Bolt Services UK Limited.
A BOLT.EU line you cannot match to your own app can be a ride booked by someone using your card, or your card added to another person's Bolt account. Texts or emails that use Bolt's name and ask for card details through a link are a common lookalike; check the date and time in the line against your own Bolt app, never through a link in a message.
Other charges people look up
| On your statement | Who charged you | What it usually is |
|---|---|---|
| APPLE.COM/BILL | Apple | APPLE.COM/BILL is Apple, billing a purchase or subscription on an Apple Account. |
| PADDLE.NET* | Paddle | PADDLE.NET* is Paddle, a UK company that sells apps, software and AI tools on behalf of the companies that make them. |
| ALBERT GENIUS EDI PYMNTS | Albert | ALBERT GENIUS EDI PYMNTS is Albert, the budgeting, banking and cash advance app, taking money from your bank account… |
| TILT FKA EMPOWER | Tilt (formerly Empower) | TILT FKA EMPOWER is Tilt, the cash advance and credit app that used to be called Empower; FKA means formerly known as. |
| XSOLLA | Xsolla | XSOLLA is Xsolla, a payment company that game studios use to sell games, in-game currency and items on their own… |
| BRIGHT MARKET LLC | FastSpring | BRIGHT MARKET LLC is FastSpring, a company that sells software, apps and online services on behalf of thousands of… |
| GOOGLE * | GOOGLE * is Google billing for something bought with a Google Account, followed by the developer, app or Google product. | |
| CLEVERBRIDGE | Cleverbridge | CLEVERBRIDGE or CBI* on a statement is Cleverbridge, a German company that sells software for other companies as the… |
Questions about BOLT.EU
What is BOLT.EU on my bank statement?
It is Bolt, the ride-hailing, scooter and food delivery app. The letter after BOLT.EU is the service and the ten digits are the date and time of the payment in GMT.
What is BOLT.EU/O?
O means a ride-hailing order, a Bolt car ride. D is food or grocery delivery, R is scooters, e-bikes, car sharing or rental, S is Bolt Plus and C is the repayment of an earlier failed payment.
What is a BOLT.EU card check?
BOLT.EU/CARDCHECK is a check that your card works, and Bolt says no money is taken. A temporary hold before a scooter or e-bike trip can also show as pending; Bolt releases the unused part, which can take up to 14 days to reach your account depending on your bank.
Why is there a BOLT.EU payment I do not recognise?
Common causes are a cancellation fee, an earlier failed payment collected with a later order, a Bolt Plus renewal or a ride by someone who uses the same card. Match the date and time in the line with the Rides or Orders list in the app.
What if I did not agree to a BOLT.EU charge?
File a complaint on Complain.biz. We write it with you and send it to Bolt, so you do not have to chase it yourself.
Based on
- Why does my bank statement show BOLT.EU/…? (Bolt Support)
- I want to report unknown charges: card authorisation, cancellation fees, failed payments (Bolt Support)
- Payment verification booking before scooter and e-bike trips (Bolt Support)
- Bolt: Terms and Conditions for Passengers (Bolt Operations OÜ, Estonia)
- Bolt: Platform Terms for Customers in the UK (Bolt Operations UK Limited, Bolt Services UK Limited)
- Haringey Council: Purchase card expenditure (BOLT.EU/O/ lines, and one without slashes)