Bank statement charge
What is the XSOLLA charge on my bank statement?
Who charged you
Xsolla payments for games such as Roblox
XSOLLA is Xsolla, a payment company that game studios use to sell games, in-game currency and items on their own websites and launchers. The charge is usually a purchase in a game such as Roblox, Escape from Tarkov, Rainbow Six Siege or Magic: The Gathering Arena.
How it can show on a statement
XSOLLAXsolla_RobloxXSOLLA *ROBLOXXsolla*EFT
7 more ways it shows
XSOLLA *R6SXsolla_MTG ARENA INTERNETXsolla Inc.SURAWAY LtdXsolla*civilization h.xsolla.com.caXSOLLA 196 CYPXSOLLA.COM
Find out what it was
- 1
Search every household inbox for an Xsolla receipt; it goes to the email address typed in at checkout and usually names the game and item.
- 2
Check the purchase history in each game or launcher in the household, such as Roblox, Escape from Tarkov or Rainbow Six Siege, and match the amount and date.
- 3
Look for active subscriptions or passes in each game account.
- 4
Check which game accounts have your card saved, including children's and friends' accounts on your devices.
- 5
Sign in to Xsolla Wallet with the email address used at checkout and open Purchases to see payments and any active subscriptions.
- 6
Still a charge you did not agree to? File your complaint here. We write it with you and send it to Xsolla, so you do not have to chase it yourself.
Not in any of your accounts? If nobody in your household made it, someone else may have used your card details. Your card issuer can stop the card, so the charges do not continue.
Why does it say “XSOLLA”?
You buy from the game, but Xsolla processes the payment, so its name goes on the statement, often joined to a short game name or code: ROBLOX, EFT for Escape from Tarkov, R6S for Rainbow Six Siege or MTG ARENA for Magic: The Gathering Arena.
Some lines carry another company name used by Xsolla, such as SURAWAY Ltd, or a place tied to Xsolla rather than the game studio: Sherman Oaks, California, where Xsolla's US company is based, or CYP for Cyprus.
Why you might see this charge
- Robux, coins or other in-game currency bought on a game's website or launcher, very often for Roblox.
- A purchase by a child or friend using a card saved in a game account.
- A game subscription or pass that renewed.
- A temporary charge of under two US dollars to verify a saved card, released within 12 hours.
- A pending amount for a payment that was declined, which returns to your account within about 10 days.
Is XSOLLA legit?
Yes. Xsolla is a real payment company that many large games use to take payments, and a genuine charge comes with an Xsolla receipt for the game purchase.
Messages that use the Xsolla or Roblox name to ask for card details or a login through a link are not receipts. Match the charge with a receipt in your inbox and the purchase history in your games, never through a link in a message.
Other charges people look up
| On your statement | Who charged you | What it usually is |
|---|---|---|
| BRIGHT MARKET LLC | FastSpring | BRIGHT MARKET LLC is FastSpring, a company that sells software, apps and online services on behalf of thousands of… |
| GOOGLE * | GOOGLE * is Google billing for something bought with a Google Account, followed by the developer, app or Google product. | |
| CLEVERBRIDGE | Cleverbridge | CLEVERBRIDGE or CBI* on a statement is Cleverbridge, a German company that sells software for other companies as the… |
| MSBILL.INFO | Microsoft | MSBILL.INFO is Microsoft's billing label for purchases and subscriptions on a Microsoft account. |
| LARGE DIGITAL GOODS MERCHANT | Very large digital stores (Apple, Microsoft and others) | LARGE DIGITAL GOODS MERCHANT is a card network category, not a company: some banking apps show it for purchases from… |
| 2CO.COM | 2Checkout | 2CO.COM is 2Checkout, a company that sells software and subscriptions on behalf of thousands of brands, including many… |
| PAYPRO GLOBAL | PayPro Global | PAYPRO GLOBAL is PayPro Global, a Toronto company that sells software, apps and subscriptions on behalf of software… |
| STEAM PURCHASE | Steam | WL *STEAM PURCHASE or STEAM PURCHASE is Steam, the PC game store run by Valve. |
Questions about XSOLLA
What is XSOLLA ROBLOX on my statement?
It is a Roblox purchase, usually Robux, bought on the Roblox website and paid through Xsolla. The purchase history in the Roblox account and the Xsolla receipt show the same amount.
What is Xsolla Sherman Oaks?
Sherman Oaks, California is where Xsolla's US company, Xsolla (USA), Inc., is based. The charge is a game purchase paid through Xsolla, not a business in that town.
What games use Xsolla?
Many PC, mobile and online games. The labels Xsolla itself lists include Roblox, Escape from Tarkov, Magic: The Gathering Arena and Civilization, and statements also show Rainbow Six Siege.
What if I did not agree to an XSOLLA charge?
File a complaint on Complain.biz. We write it with you and send it to Xsolla, so you do not have to chase it yourself.
Based on
- Xsolla Help Center: I see unknown charges for Xsolla
- Xsolla Help Center: Card verification
- Xsolla Help Center: I didn't receive a receipt or my purchase
- Xsolla: payment service provider for game developers
- Business profile: Xsolla (USA), Inc., Sherman Oaks, CA
- Emma: how Xsolla appears on bank statements
- sikayetvar: Xsolla reply on receipts and Xsolla Wallet subscriptions