Bank statement charge
What is the MSBILL.INFO charge on my bank statement?
Who charged you
Microsoft Microsoft 365, Xbox and Microsoft Store
MSBILL.INFO is Microsoft's billing label for purchases and subscriptions on a Microsoft account. The charge is usually Microsoft 365, Xbox Game Pass, OneDrive storage, or a game, app or in-game item from the Microsoft Store or Xbox.
How it can show on a statement
MSBILL.INFOMICROSOFT*STORE MSBILL.INFO WAMICROSOFT*XBOXMICROSOFT*XBOX GAME PASS
6 more ways it shows
MICROSOFT*ULTIMATEMICROSOFT*MICROSOFT 36 MSBILL.INFOMICROSOFT*CANDY CRUSHMICROSOFT*MICROSOFT 365MSFT * [ORDER CODE] MSBILL.INFOBILL.MS.NET
Find out what it was
- 1
Sign in to your Microsoft account, open Payment & billing, then Order history, and match the date and amount.
- 2
Open Subscriptions in the same account to see what renews and when.
- 3
On the Manage your payments page of your Microsoft account, select Investigate to check a charge you do not recognize.
- 4
Repeat this for every Microsoft account in the household, including Xbox, Outlook and Hotmail accounts, and check Microsoft Family activity for children's purchases.
- 5
Search every inbox, including junk folders, for Microsoft order confirmations with the same amount.
- 6
Still a charge you did not agree to? File your complaint here. We write it with you and send it to Microsoft, so you do not have to chase it yourself.
Not in any of your accounts? If nobody in your household made it, someone else may have used your card details. Your card issuer can stop the card, so the charges do not continue.
Why does it say “MSBILL.INFO”?
Microsoft prints MICROSOFT* or MSFT* followed by a cut-down product name or an order code, then MSBILL.INFO, a short web address Microsoft owns for its billing. WA stands for Washington, the state where Microsoft is based.
Long product names are cut to fit the line, and purchases inside some games show the game's name, such as MICROSOFT*CANDY CRUSH. Lines that start with MSFX are a different business: statement guides list them under M&S Bank.
Why you might see this charge
- A subscription with recurring billing renewed, such as Microsoft 365, Xbox Game Pass or OneDrive storage.
- A trial or introductory month turned into a paid subscription.
- A pre-order or split order shipped, so it was charged on release or shipping day instead of the order day.
- A payment that was declined earlier was retried and went through.
- A family member or someone else bought games, add-ons or in-app items with your saved card, for example in Candy Crush or on an Xbox.
Is MSBILL.INFO legit?
Yes. MSBILL.INFO and the MICROSOFT* labels are Microsoft's own billing names, and a genuine charge normally appears in the Order history of a Microsoft account. MICROSOFT*CANDY CRUSH is the exception: Microsoft says purchases made inside Candy Crush can show this way, and King, the game's maker, handles them.
Fake 'subscription renewed' emails and pop-ups that use Microsoft's name, often asking you to ring a number or allow remote access to your computer, are a common lookalike. Check the charge in your own Microsoft account, never through a link or number in a message.
Other charges people look up
| On your statement | Who charged you | What it usually is |
|---|---|---|
| LARGE DIGITAL GOODS MERCHANT | Very large digital stores (Apple, Microsoft and others) | LARGE DIGITAL GOODS MERCHANT is a card network category, not a company: some banking apps show it for purchases from… |
| 2CO.COM | 2Checkout | 2CO.COM is 2Checkout, a company that sells software and subscriptions on behalf of thousands of brands, including many… |
| PAYPRO GLOBAL | PayPro Global | PAYPRO GLOBAL is PayPro Global, a Toronto company that sells software, apps and subscriptions on behalf of software… |
| STEAM PURCHASE | Steam | WL *STEAM PURCHASE or STEAM PURCHASE is Steam, the PC game store run by Valve. |
| SOLIDGATE | Solidgate | SOLIDGATE, SOLIDGATE LLC or SOLIDGATE.COM means you paid an online business, often an app or subscription service… |
| FACEBK* | FACEBK* is Meta, the company behind Facebook and Instagram. | |
| ADOBE INC | Adobe | ADOBE INC is Adobe, the maker of Acrobat, Photoshop, Lightroom and Creative Cloud, sold mostly as subscriptions. |
| LEMSQZY* | Lemon Squeezy | LEMSQZY* is Lemon Squeezy, a Stripe company that sells software, courses and other digital products for the businesses… |
Questions about MSBILL.INFO
What is MSBILL.INFO WA on my bank statement?
It is a Microsoft charge: MSBILL.INFO is the billing name Microsoft prints on card statements and WA is Washington, where Microsoft is based. It is usually a subscription renewal or a Microsoft Store or Xbox purchase.
What is the MICROSOFT*ULTIMATE charge?
It is usually Xbox Game Pass Ultimate, the top Game Pass plan, renewing on a Microsoft account. The Subscriptions page of your Microsoft account shows the plan and its renewal date.
What does MICROSOFT 36 mean on my statement?
It is Microsoft 365 with the last digit cut off to fit the line, so it is a Microsoft 365 subscription starting or renewing.
What if I did not agree to an MSBILL.INFO charge?
File a complaint on Complain.biz. We write it with you and send it to Microsoft, so you do not have to chase it yourself.
Based on
- How to investigate a billing charge from Microsoft (Microsoft Support; msbill.info redirects here)
- Microsoft Q&A: Microsoft*Microsoft 36 msbill.info
- Microsoft Q&A answer listing Microsoft statement formats
- Microsoft Community: Why was I charged by NNT Microsoft
- Slash charge identifier: MSBILL INFO
- Emma: how M&S Bank appears on bank statements (MSFX)