Bank statement charge
What is the SOLIDGATE charge on my bank statement?
Who charged you
Solidgate takes card payments for apps and online services
SOLIDGATE, SOLIDGATE LLC or SOLIDGATE.COM means you paid an online business, often an app or subscription service, that takes card payments through Solidgate, a payment company. Solidgate is not the seller. The charge is usually a subscription renewal, a trial that turned into a paid plan, or a one-off order.
How it can show on a statement
SOLIDGATESOLIDGATE LLCSOLIDGATE.COM
Find out what it was
- 1
Search your inbox and spam folder for the exact amount, the date and the word Solidgate.
- 2
Open the account or settings page of apps you paid for by card rather than through an app store, such as reading, dating, streaming or AI photo and video apps.
- 3
Compare the amount and date with the plan price and renewal date shown in those apps.
- 4
Ask others who use your card whether they signed up for an app or online service on that date.
- 5
Still a charge you did not agree to? File your complaint here. We write it with you and send it to Solidgate, so you do not have to chase it yourself.
Not in any of your accounts? If nobody in your household made it, someone else may have used your card details. Your card issuer can stop the card, so the charges do not continue.
Why does it say “SOLIDGATE”?
Solidgate is a payment platform that processes card payments for hundreds of online businesses. Normally the statement shows the business's own name, set up for its account. Solidgate says some card issuers show its name instead, as SOLIDGATE, SOLIDGATE LLC or SOLIDGATE.COM, so the line does not say what you bought. The amount, date and currency still match the original payment, and the seller is still the business you paid.
The businesses that use Solidgate include many subscription apps, such as reading, dating, streaming and AI apps. A plan paid by card on the app's website or a payment page it opened is not billed by the App Store or Google Play, which is why the charge does not show in your app store subscriptions.
Why you might see this charge
- A subscription renewal for an app or online service you paid by card, such as a reading, dating, streaming or AI app.
- A trial that turned into a paid plan when it ended.
- A one-off order from an online store or service that uses Solidgate.
- A purchase by a family member or someone else who uses your card.
Is SOLIDGATE legit?
Solidgate is a real payment company that says more than 500 businesses use it, including apps such as Headway, Hily and Higgsfield, so a SOLIDGATE line is normally a real payment to one of them. It does not tell you whether the business behind it was clear about its prices and renewals: that depends on the app or site you paid, not on Solidgate.
Solidgate does not sell anything to you itself, so a message in its name that asks for card details or promises money back is not a receipt. Check the charge against the apps you pay for and the receipts in your own inbox.
Other charges people look up
| On your statement | Who charged you | What it usually is |
|---|---|---|
| FACEBK* | FACEBK* is Meta, the company behind Facebook and Instagram. | |
| ADOBE INC | Adobe | ADOBE INC is Adobe, the maker of Acrobat, Photoshop, Lightroom and Creative Cloud, sold mostly as subscriptions. |
| LEMSQZY* | Lemon Squeezy | LEMSQZY* is Lemon Squeezy, a Stripe company that sells software, courses and other digital products for the businesses… |
| BOLT.EU | Bolt | BOLT.EU is Bolt, the ride-hailing, scooter and food delivery app. |
| APPLE.COM/BILL | Apple | APPLE.COM/BILL is Apple, billing a purchase or subscription on an Apple Account. |
| PADDLE.NET* | Paddle | PADDLE.NET* is Paddle, a UK company that sells apps, software and AI tools on behalf of the companies that make them. |
| ALBERT GENIUS EDI PYMNTS | Albert | ALBERT GENIUS EDI PYMNTS is Albert, the budgeting, banking and cash advance app, taking money from your bank account… |
| TILT FKA EMPOWER | Tilt (formerly Empower) | TILT FKA EMPOWER is Tilt, the cash advance and credit app that used to be called Empower; FKA means formerly known as. |
Questions about SOLIDGATE
What is SOLIDGATE LLC on my statement?
SOLIDGATE LLC is one of the names Solidgate, the payment company, says some banks show on card statements. A charge under that name is a payment to an app or online business that uses Solidgate, shown without that business's own brand.
What is SOLIDGATE.COM on my credit card?
It is the same Solidgate payment line, written as its web address. The payment went to an app or online business that uses Solidgate to take card payments.
What companies use Solidgate?
Solidgate says more than 500 businesses use it. Its published client stories include Headway, Hily, Higgsfield, Zeely and MEGOGO: reading, dating, AI and streaming apps.
Why is a Solidgate charge not in my App Store or Google Play subscriptions?
Because the plan was paid by card through the app's or service's own payment page, not through the app store. Look for the receipt in your inbox and the account page of the app instead.
What if I did not agree to a SOLIDGATE charge?
File a complaint on Complain.biz. We write it with you and send it to Solidgate, which can trace the payment to the business behind it, so you do not have to chase it yourself.
Based on
- What is a Solidgate charge? (Solidgate glossary)
- Billing descriptor: how a business's name is set for its card payments (Solidgate Docs)
- Client case studies: Headway, Hily, Higgsfield, Zeely, MEGOGO (Solidgate)