Bank statement charge
What is an AWX* charge on my card or bank statement?
Who charged you
A business that takes payments with Airwallex
AWX* means you paid a business that takes card payments through Airwallex, a payments company. The words after the star are that business's billing name, for example an online shop, an app or game sold on its own website, or another digital service, and the charge is a purchase or subscription from it.
How it can show on a statement
AWX*AWX*[BUSINESS NAME]
Find out what it was
- 1
Read the words after AWX* slowly: they are the business's own billing name, often cut short, so compare them with apps, games and shops you used around that date.
- 2
Search your inbox and spam folder for the exact amount and for the name after the star; the receipt names the app, shop or plan.
- 3
Check the account or subscription page inside the apps and games you use, including plans you bought on a website rather than in an app store.
- 4
Open the transaction in your banking app and look at the merchant details and the country it shows.
- 5
Ask others who use your card, including children who play games, whether they bought something online that day.
- 6
Still a charge you did not agree to? File your complaint here. We write it with you and send it to the business, so you do not have to chase it yourself.
Not in any of your accounts? If nobody in your household made it, someone else may have used your card details. Your card issuer can stop the card, so the charges do not continue.
Why does it say “AWX*”?
AWX is short for Airwallex, which processes card payments for online businesses. By default the line shows the business's registered company name, which the business can change, and Airwallex can put AWX* in front of it, so the line reads AWX* and then that name. The words after the star are the business you paid, may be cut short by your bank, and are often a company name rather than the app, game or shop you remember.
For some businesses that sell digital goods, such as games and in-game items, software, e-books and vouchers, Airwallex acts as the legal seller (merchant of record): it emails the receipt itself and the line always starts with AWX*. The business keeps its product, its customers and its refunds, so the purchase, and any complaint about it, belongs with the business named after the star.
Why you might see this charge
- A plan or an in-game item, such as a coin pack, bought on an app's or game's own website rather than in the App Store or Google Play.
- A subscription that renewed after a first purchase on a website.
- An order from an online shop that takes cards through Airwallex; AWX*PAY DEAL UK, for example, is an online shop for clothing, shoes and home items.
- Software, design assets, e-books or digital vouchers bought online.
- A purchase someone else made with your card, or with a card saved in an app or browser.
Is AWX* legit?
Airwallex is a real payments company, and AWX* only shows that a business took your card payment through it. It says nothing about the business itself: dishonest sellers can use a payment company too, so look at the name after the star.
If a message that uses the Airwallex or AWX name asks you to confirm a payment or accept a refund through a link, do not use the link. Match the charge with the receipts in your own inbox and the apps you use.
Other charges people look up
| On your statement | Who charged you | What it usually is |
|---|---|---|
| NAYAX VENDING | Nayax | NAYAX VENDING means you paid at an unattended machine that takes cards through a Nayax reader. |
| crownbill.com | Crownbill | crownbill.com is Crownbill, a billing platform run by Tecom Ltd in Cyprus that takes payments for subscription… |
| Epoch.com | Epoch | Epoch.com is Epoch, a US payment company that bills for thousands of subscription websites, including adult-content… |
| APPLE CASH SENT MONEY | Apple Cash | APPLE CASH SENT MONEY means your debit card paid for money sent to a person with Apple Cash, in Messages or Wallet on… |
| Probiller.com | Probiller | Probiller.com is Probiller, the billing service of Aylo Billing, which takes payments for adult-content and other… |
| SP AFF | Shop Pay Installments | SP AFF means you paid a store with Shop Pay Installments, the pay later option in Shopify's checkout that Affirm… |
| PAYWARD INTERACTIVE INC | Kraken | PAYWARD INTERACTIVE INC is the US company that takes dollar deposits for Kraken, the crypto and trading app; Payward… |
| PAYPAL INST XFER | PayPal | PAYPAL INST XFER is PayPal taking money from your checking account by bank transfer. |
Questions about AWX*
What does AWX mean on my bank statement?
AWX is short for Airwallex, a payments company. The words after AWX* are the business that took your payment through Airwallex, often cut short by your bank.
Why does my AWX* line show a name I do not recognise?
The words after AWX* are the billing name the business gave Airwallex, by default its registered company name, which is often not the name of its app, game or shop. Banks also cut long names short. Search your email for the first word after the star and for the amount to find the receipt.
Is an AWX* charge legit?
The AWX* part is normal: it is Airwallex, a real payments company. Whether the charge is right depends on the business named after it, so match it with your receipts and the apps and shops you use.
Why is an AWX* charge not in my App Store or Google Play subscriptions?
A plan bought on an app's or game's website is paid through that business's own checkout, here Airwallex, so it does not appear in the app store lists. Look for the receipt in your inbox instead.
What if I did not agree to an AWX* charge?
File a complaint on Complain.biz. We write it with you and send it to the business, so you do not have to chase it yourself.
Based on
- Merchant of Record: statement descriptor prefixed with AWX* (Airwallex Docs)
- Cards: the descriptor the payer sees is the business's registered name (Airwallex Docs)
- How can I use dynamic or custom descriptors on WooCommerce with Airwallex? (Airwallex Help Center)
- Find billing descriptors in Airwallex: Airwallex may add the AWX prefix (Chargeback.io Help Center)
- About PayDeal: an online shop for clothing, shoes and home items (pay-deal.com)