Bank statement charge
What is PAYWARD INTERACTIVE INC on my bank statement?
Who charged you
Payward the company behind Kraken, the crypto and trading app
PAYWARD INTERACTIVE INC is the US company that takes dollar deposits for Kraken, the crypto and trading app; Payward is Kraken's parent company. The line is usually money sent to a Kraken account: a wire, a bank deposit or a recurring deposit, or a payment through Kraken's Krak app.
How it can show on a statement
PAYWARD INTERACTIVE INCPAYWARD INTERACTIVEPAYWARD VENTURES INCPAYWARD SERVICES LTD
1 more way it shows
PAYWARD LTD
Find out what it was
- 1
If you use Kraken, open the app and check your funding history for a deposit or withdrawal with the same amount and date.
- 2
Check the app for a recurring deposit; Kraken sends a notice for each scheduled one, so search your inbox for it too.
- 3
Search your inbox and spam folder for Kraken or Krak emails about a deposit, a wire or a payment around that date.
- 4
If the line is money coming in, ask whether someone you know paid you through the Krak app.
- 5
Ask others who use the bank account whether they buy crypto or trade on Kraken.
- 6
Still a charge you did not agree to? File your complaint here. We write it with you and send it to Kraken, so you do not have to chase it yourself.
Not in any of your accounts? If nobody in your household made it, someone else may have used your card details. Your card issuer can stop the card, so the charges do not continue.
Why does it say “PAYWARD INTERACTIVE INC”?
Kraken is a brand. Its parent company is Payward, Inc., and the company that handles US customers' dollar transfers is Payward Interactive, Inc. Kraken tells US customers to name Payward Interactive Inc. as the beneficiary of a dollar wire, so a wire to Kraken carries that name on the bank statement, not Kraken. Payward Interactive is also the company that debits a linked bank account for scheduled deposits and sends Krak payments, so those transfers can carry the Payward name too; Kraken does not publish the exact bank wording for them.
People report that Kraken's older US wire details named another Payward company, Payward Ventures, Inc., so an older wire can show that name. In the UK, bank transfers to Kraken went to Payward Ltd and later to Payward Services Limited, which holds UK customers' cash balances. Kraken has since moved UK customers to deposit details issued in their own name, so a recent UK transfer may show your own name rather than Payward.
Why you might see this charge
- A wire you sent from your bank to fund your own Kraken account.
- A recurring deposit that takes the same fixed amount from your linked bank account every week, two weeks or month.
- A one-off deposit from your bank into Kraken made in the app.
- A deposit into your bank from someone who paid you from their Krak balance, Kraken's payments app.
- An older bank transfer from a UK account to Kraken, sent to Payward Ltd or Payward Services Limited before Kraken gave UK customers deposit details in their own name.
Is PAYWARD INTERACTIVE INC legit?
Yes. Payward is the parent company of Kraken, and Payward Interactive, Inc. is the Kraken company that takes US dollar deposits and makes Krak transfers. A Payward line normally means money moving to or from a Kraken or Krak account, even though the Kraken name is missing.
The surprise is usually the name, not the company. Messages that use the Kraken name and ask you to sign in, confirm a transfer or send money through a link are a separate matter; check the line against your own app history and inbox instead.
Other charges people look up
| On your statement | Who charged you | What it usually is |
|---|---|---|
| PAYPAL INST XFER | PayPal | PAYPAL INST XFER is PayPal taking money from your checking account by bank transfer. |
| CARDMEMBER SERV WEB PYMT | Cardmember Service (Elan Financial Services, U.S. Bank) | CARDMEMBER SERV WEB PYMT is usually a payment to a credit card, most often your own, taken from your checking account… |
| DATMAN | Datman | DATMAN means you paid a takeaway, restaurant or other food outlet that takes card payments through Datman. |
| GOCARDLESS LTD | GoCardless | GOCARDLESS LTD means you paid a business or organisation that collects its Direct Debits through GoCardless, a UK… |
| WINRED* | WinRed | WINRED* is WinRed, the online donation platform that processes contributions for Republican campaigns and organizations. |
| ZETTLE | Zettle | ZETTLE means you paid a small business that takes cards with Zettle, PayPal's card reader and till app, now called… |
| PAYPAL * | PayPal | PAYPAL * means you paid a business through PayPal, or a business took your card payment through PayPal. |
| TST* | Toast | TST* means you paid a restaurant, bar or cafe that uses Toast, a checkout and payment system built for restaurants. |
Questions about PAYWARD INTERACTIVE INC
What is PAYWARD INTERACTIVE INC on my bank statement?
It is Kraken. Payward Interactive, Inc. is the Kraken company that receives US dollar deposits: Kraken tells customers to send dollar wires to that name, and bank deposits and recurring deposits to Kraken can carry it too.
Is Payward the same as Kraken?
Payward, Inc. is Kraken's parent company. Its group also runs Krak, Kraken Pro, NinjaTrader and xStocks, and the companies that handle Kraken's cash in the US and the UK carry the Payward name.
What is PAYWARD VENTURES INC?
Another Payward company behind Kraken. People report that older US wire details for Kraken named Payward Ventures, Inc. as the recipient, so a past wire to Kraken can show that name.
What is PAYWARD LTD or PAYWARD SERVICES LTD?
Both are Payward names used by Kraken in the UK. UK bank transfers to Kraken used to go to Payward Ltd and later to Payward Services Limited, which holds UK customers' cash balances, so an older transfer can show either name. Newer deposits use details in the customer's own name.
What if I did not agree to a PAYWARD INTERACTIVE INC charge?
File a complaint on Complain.biz. We write it with you and send it to Kraken, so you do not have to chase it yourself.
Based on
- Electronic Fund Transfer Disclosures: Payward Interactive, Inc., Krak payments and recurring ACH deposits (Kraken)
- USD wires to Kraken must name Payward Interactive Inc. as beneficiary (Kraken Support)
- Cash deposit options for US dollars and pounds: wire, ACH, debit card and bank transfer (Kraken Support)
- Updating your bank transfer deposit details: Payward Services Limited for UK cash balances, deposit details now issued in your own name (Kraken Support)
- The parent company behind Kraken and its brands (Payward)
- Reddit r/KrakenSupport: wire to Kraken sent to Payward Ventures, Inc.
- Reddit r/KrakenSupport: new US wire details show the account name Payward Interactive
- Reddit r/KrakenSupport: deposit sent from Monzo via Payward Services Ltd
- Reddit r/KrakenSupport: setting up Payward Ltd as a payee at Barclays for a UK bank transfer to Kraken
- Reddit r/KrakenSupport: standing order to Kraken with the payee name Payward Services Limited