My complaint:
The chat told me to call to set up or reset a pin. I called to set up a PIN number for my card. I was told that I couldn’t do that and they’d send me a letter. I asked for a higher up. She was rude and told me I didn’t know what I was talking about. I asked for a different higher up. Margaret had a condescending attitude. I told her that it says to set up a pin. She said oh the chat is out date. You can wait. I asked to speak to someone else. She acted like she was the boss. I told her everyone has a boss. She still refused to give me my PIN number after getting my social and phone number. Then told me that her boss doesn’t speK to people like me. Then while laughing said I could wait 72 hours for someone to maybe call me.
Suggested solution:
Apologize and give me my PIN number.
