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Ticketmaster complaint: VIP Tickets

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Filed 14 Jun 2022 by Kelly

We paid for a VIP Ticket for Alicia Keys and are very disappointed in what we received.
This is what was promised and what was delivered:
Seated ticket to see the show – (The whole show was seated, so nothing extra)
One copy of Alicia Keys forthcoming book More Myself (Yes received this)
Souvenir Alicia Keys tour laminate and lanyard (This is of poor quality and meant nothing – could not be used for anything)
Pre-show photo op in front of Alicia Keys VIP backdrop to commemorate your event (No Official Photographer – just a picture taken with own mobile and its awful – we were advised a photo would be taken, uploaded and we were given a link and password – we have not photo to access)
On site VIP host merchandise collection point – no such thing

Absolutely awful, I feel as if we have been robbed. Not even a VIP queue.

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