Ticketmaster complaint: Unprofessional Customer Service via phone

I called 1(888) 369 -7294 seven times on Oct. 2821 @ 1:47 pm and on. No answer the first 2 times. I was put on hold for about 30 minutes everytime. Finally on the third call I explained to a man that I purchased 2 Celine Dion tickets on line but it was canceled due to Covid. I decided to wait for the concert to be rescheduled. Being so long ago I can’t remember the purchase price and I do not have tickets for proof. I only had to show my phone at the venue to be admitted but can’t find that info now. He said no problem and asked me for my phone number and said that he would be back in two minutes. Still waiting 28 minutes later with no response I was disconnected. I called back a few more times to listen to music for almost 30 minutes and got disconnected AGAIN. Finally on my 7th. call it sounded like the same man and I explained my situation again. He said how much did I pay. I explained that it has been a long time and I forgot the price…can you use my phone number to find out. Total silence for about one minute, thinking he was busy looking up something. I said hello several times but no response back. I asked him for his name but was met with silence again. Then I was disconnected AGAIN.