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Ticketmaster complaint: Not responding to emails

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Filed 28 Oct 2021 by Pete

I bought two tickets to a sold out show and realized I couldn’t make it so I tried to sell them. I want getting and responses so I decided to sell them through ticketmaster so I listed them there. The next day someone saw my add and wanted to buy them so I pulled them off ticketmaster but when I went to look at the tickets the bar code wasn’t there and the transfer button was grayed out. I’ve sent 2 emails describing the problem and 0 response. 3 days before the show the bar code finally showed up but still no way to transfer the tickets. I’ve called and emailed and no response. So then I tried to get a refund after talking to the venue but the CC that’s on file for the refund isn’t even one of mine and you can’t change it. I also never received a refund for tickets I had for a show in 2020 that was canceled because of covid. I wish there was a better company to deal with

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Discussion

2 comments

  1. Kelley

    Yup, me too. I ordered tickets on Sept. 28,2021. I paid extra for the printed tickets to be mailed to me. Never received anything and you can't reach a live person. I ordered tickets to a different event and already received those. Ticketmaster sucks.

    Reply

  2. Cat

    My daughter bought 4 tickets to see the Weekend in Denver. He canceled his concert. They removed the tickets from her history so it shows no purchases. We have a long email trail of receipts and correspondence about the purchase, but they have not responded to the online/email request for a refund. It's been months since they canceled the concert and the first request for a refund went in.

    Reply

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