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Ticketmaster complaint: Ticketmaster refusing to acknowledge accessibility documentation they already accepted and verified

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Filed 17 May 2023 by Stephen

Hi
I bought an accessibility ticket for my husband and applied for the companion ticket. To apply you need to submit documentation as proof of the accessibility issues which I did. They later cancelled my companion ticket stating proof had not been sent in time even though it had been and they’re not giving us any option to provide proof

Ticketmaster complaint: Ticketmaster refusing to acknowledge accessibility documentation they already accepted and verified
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