Ticketmaster complaint: Refuse to refund changed rules

I purchased 3 VIP tickets for Elton John in Little Rock Arkansas I bought them 111919 for a concert 752020 the concert was canceled, then like magick “ postponed until 1292022. Though out 2020 every week I cheeked on the tickets and the concert once “ Covid “ stated.. by may 2020 you could no longer reach a person a Ticketmaster. When I learned that the concert was canceled I had to contact my bank to get a refund ( which I got ) how ever it was retracted when the canceled concert was rescheduled in the winter of 2020.. without any notification from Ticketmaster or permission the money was again removed from my account.. I was not happy about that, I would have purchased new tickets closer to time, had Ticketmaster not made that choice for me, but they did without permission.
Due to “ Covid they changed their policy and the description of the service they provide; however; my tickets were purchased well before any of those timelines, again I could of let that go, however I get nothing but lies from Ticketmaster. No way would I have agreed to purchase VIP tickets and propaganda to receive it 30-60 days after the concert nor would I purchase tickets 3 years before an event to see a 76 year old man. Now I am being told I will not be able to “ download “ tickets until the day before the concert which again screws me out of another $600.00 dollars for hotel fees and robs me of the satisfaction of actual tickets.. everything about Ticketmaster has become disappointing, dishonest and very shady.. no business draws interest of someone else’s money for 3 years then tells them they agreed to it.. agreed to NOT receive any merchandise and agreed to not ask for a refund!! This organization needs a investigation. I know they have class action lawsuits against them in Other state.. I have only ask for my tickets and my merchandise which I purchased in good faith over 3 years ago.. Ticketmaster has committed FRAUD!! And They have stolen my money, removed money from my bank without permission and under false pretenses.. I either want my money back with interest, or I want my tickets and items purchased!! I want a formal complaint filed against Ticketmaster!! What they have done regardless of “ Covid “ is disgusting and should be illegal!! The are liars and thieves!!!!