Ticketmaster complaint: False advertising

I purchased 12 tickets to a basketball game online and the website noted section 241. I looked up seat map and it advised section would be a suite however I discovered after my purchase that the seats were SRO even though it never mentioned that in the seat description I purchased. I called them less than 5 minutes after this discovery and no one would reply to me and calling only got hung up on. There were 2 choices 241 and 241 SRO, I picked the first one as I have elderly parents and one disabled in my group I would never buy SRO seats and have picture of differences as my tickets costed more than SRO also. They are refusing to refund my money and one agent Elizabeth has been extremely rude. I paid over 568.00 for those tickets and expected seats and not to be standing the entire game. It’s false advertising and they should be ashamed. They are not even willing to listen to my concerns or show any empathy. I have pictures but your site says file is too big. Is there another way to send?