Ticketmaster complaint: Never received tickets as promised

I ordered tickets through Ticketmaster for a Cleveland Cavs game and was suppose to get the from seat geek which I did not know. The tickets was not sent to to except the tickets I called Rick master as well as my daughter did on the day of the event we we were on the phone for at four hours trying to have the tickets resent so we can attend the event. Ticket master assured me that they would send it since they spoke with the buyer and they still was not sent they told me on the phone I would get my money back twice because I double checked and we were unable to attend the even ruined our whole night on my daughters birthday and no they will not give us the refund as they said it’s not there fault and read the disclosures but it is bs as I was promised one that the tickets would be sent by the buyer and it was not and second they assured me that I would receive the refund and did not