Ticketmaster complaint: Issues with ticketing causing me to miss the beginning of a concernt

Hello,

I experienced some major issues with ticket collection at the Bob Dylan concert last night (28.10.22).
I purchased the tickets months ago and could only select ticket delivery via post (paid delivery charge of £2.95). More recently I received an email stating that the tickets could not be posted but would need to be collected from the venue, therefore due to Ticketmaster not fulfilling the delivery I was required to complete an additional task to get the tickets I had paid for. After travelling down after work, we arrvied at the venue at 7:20pm, worked out where the ticket office was located and joined a lengthy queue to pick up the tickets. The ticket office was not very efficient and although trying their best, this process took some time. Eventually we collected the tickets, joined the otjer queue to enter the venue, only to find that the newly printed tickets would not scan. After a period of waiting, the steward asked us to return to the ticket office to get the tickets reprinted (7:57pm), we returned, queued and had to wait for another reprinting of tickets. We went back to try and enter the venue and these reprinted tickets did not scan. We stood and waited for the system to ‘catch-up’ according to the steward and after a 3rd scan, we could enter. This was at 8:10pm, with the concert beginning ly at 8pm. We had to the wait for a song to conclude before entering the seating. We saw the concert from 8:18pm onwards through, missing around 20 mins through no fault of our own. I do not feel this was a good experience and it spoilt what was supposed to be a very enjoyable evening.

Since then, Ticketmaster have been most unhelpful

Order ref: 24-56547UK1