Ticketmaster complaint: App malfunction results in wasted tickets
Filed 12 Feb 2024 by Daniel
I purchased tickets to the Sphere Experience with Darren Aronfsky’s Postcard from Earth for 2.4.2024. On the evening of the event I wanted to transfer the tickets to friends so my group could do something else. However, the app failed to allow me to authenticate my identity. I logged in/logged out and closed the app several times to no avail. As a result, I could not share the tickets. This was through no fault of my own or of the Sphere. The responsibilty rests with Ticketmaster. I filed a complaint, but Ticketmaster simply keeps reiterating that the seller (The Sphere) is not allowing refunds. I have tried to explain to several agents at Ticketmaster, that technically I am NOT asking for refund, but for a reimbursement of the lost money that resulted from their app malfunction, to no avail.
Report
Discussion
0 comments
No comments yet. Been through something similar with Ticketmaster? Start the discussion above.
More Ticketmaster complaints
View all 208Misleading advertising, ignoring emails
I listed two concert tickets for resale, but they do not show up on the event page. I contacted Ticketmaster,…
Lack of support/communication
I purchased 5x tickets from Ticketmaster back in May this year for an event on the 28th of December. I…
Refund
Disturbed concert was cancelled in Detroit after being rescheduled and I still have not gotten my refund almost a year…