on 11 September 2021 about Ticketmaster in category Entertainment Company

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My complaint:

Three days ago, I bought 4 tickets for the Rolling Stones concert in LA on October 17th. Total cost $2100 which includes a $400 service charge for the 4 tickets, or $100 service charge per ticket—but that’s only my secondary complaint!
After purchase, tickets arrive via text and suddenly, there is a notice that we spent $2100 for an OBSTRUCTED VIEW! WTF? Are you kidding me??? Talk about bait switch! Talk about fraud misrepresentation!!
I immediately started calling TicketMaster , in a nutshell, here’s what they said was the ONLY solution: The TM agents want me to go to the Apple Store and buy a $2100 gift card; call them back; and the agents can the exchange our tickets using the Apple card! WTF? Is this a joke? Since the tickets are already paid for—and, admittedly, they can exchange the tickets, then why must I go to the Apple store and buy a $2100 gift card?
This morning, another TM agent called me to ask if I got the Apple gift card. I said, no, I can’t do the Apple gift card until they refund my money! Agent replies: it will take 7-10 days to get a refund! WTF???
Ticketmaster has intentionally defrauded me mine. This is beyond outrageous! $2100 for 4 obstructed view seats without warning?? As I told the last agent who called, I am an attorney and i will file a lawsuit against TM on Monday morning. There is no way I am going to let this slide.

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Justified complaint?

Suggested solution:

All I want TM to do is exchange the tickets for non-obstructed seats! And without the gift card. You know, like any decent business would do for its customers!

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