My complaint:
I have been volunteering for hours needed since 2020 in either December or November.. and I have been documenting each day I come in and out.. I have worked over the hours that I was supposed to which was 75.. And all I simply asked was to get credited for those hours I’ve worked free.. Whenever I come to miss Margo and asked her to send my hours to my public defender she always had a very passive aggressive attitude about it and would give me the run around about how the info should be formatted.. I sent it over 3-4 different times.. somehow the information was miscounted so I went up to the office and waited about a hour to speak with her with my 1 year old child.. When I spoke to her about the issue I tried being as calm as I possibly could seeing that she had the upper hand in the situation and just politely asked her to recount it and please send it over seeing my public defender would not take it.. She instantly started raising her voice at me in front of my child saying that it was my fault and that if I had sent it over rite then it would be rite.. And fabricated on how she gave me detailed instructions on how to send it which she did not (She was very impatient with me over the phone and kept trying to rush me off the phone).. I politely disagreed with her and apologized if I sent it over incorrectly but I sent it over the best way I could have understood you. But I desperately need for this to be corrected seeing that I did the hours and I deserve to get credited for it.. She began rubbing her face and acting super stressed and being really dramatic.. She then told me I could go on ahead and send them over but in the correct format.. which I concluded was bullet format.. she said nothing about bullet format before.. She tried to rudely push me out the room without properly walking me through it but I wanted to make sure I did it rite so I asked her to please walk it through with me so we didn’t go through this again.. I began writing my information over for her and she got very impatient with me and asked me to sit in the lobby and that she would she got it when I was done.. I said that was fine and went in the lobby.. When I got done with it.. I asked her assistant if he could let her know I was done and if she could just check to see if she got it.. it hadn’t even been 30 minutes before I left and he walked to the back and talked to her.. and she told him to tell me that she isn’t accepting anymore clients that day which was very nasty behavior to me.. I told him ok then I’ll just come back tomorrow and he claimed that ms Margo was not going to be in the next day.. She never responded to me again or sent the information over that I resent her or tried to reach out to me.. I got sick and wasn’t able to leave for weeks and I’ve been calling unable to get a hold of anyone so I emailed her to check and see if she sent it over yet and to check on the process.. She replied saying that she already sent it over(referencing to the first incorrect one that I couldn’t use).. I then told her that we already established that that was incorrect and asked her to please send over the rite one.. She responded and said she can’t go back in the log book and refused to fix what she promised she would fix.. and at this point I am feeling very used and token advantage of.. If someone could please rite this wrong I would greatly appreciate it
Suggested solution:
Please just send me the correct information to show my public defender.. That is all that I ask or else I will be in trouble for hours that I’ve already worked and that’s not rite at all.. I added a picture showing I sent the correct information over after our conversation on February 11 but she never responded back or replied.
