The Salvation Army USA complaint: Mistreatment

I was recently approved for the cars act thru salvation army to receive 3 months if paid utilities as well as a month and half of rental assistance. I turned in my utility bills that was due and all needed paperwork upon day of approval. MS. BETTY said that they will take care of everything just being in my utilities as I receive them. My landlord received his paperwork to fill out and he returned back asap to Ms. Betty. After about 35 days I started receiving calls from my landlord that nothing has been received but broken promises not even any returned calls back from social services. So I contacted my utilities and nothing been received not even a call for a promise to pay. So I took my gas bill to her as instructed and she was very rude saying I need an appointment but all I was doing was dropping off my bills as instructed per her so I left bill and left. A few weeks went by my landlord started calling me again still nothing from salvation army now he’s upset with me and wanting me to move. So today I contacted my utility providers and come to find out my water is set got disconnection today at 5pm. So I went back down there to let her know what’s going on and my water is set for disconnection as all my utilities I contacted today. I was very upset for a volunteer took my bill and took to her and explained why I was there here came out with my folder that has my personal information in it which I didn’t like for that’s personal info sher should have talked to me instead she let volunteers do that. So he was reading my file and I got very offended for my confidentiality was breached to someone who don’t even work there. By this time it was noon she was ready to go eat and came storming out of her office telling me to get out of her building that she didn’t have time to talk to me by this time im in tears not only because im about to be put out of my home from no payment from almost 45 days has been sent but to have been humiliated like I was by her way of speaking to me screaming at a client in front if volunteers was totally uncalled for. For that’s not how a suicidal worker is to act. She even screamed at a gentleman that’s a driver there for salvation army. All she kept screaming was she didn’t have time she has to be in a meeting until 5 and she didn’t care what my problem was. I left out feeling so humiliated and embarrassed from the way she was treating me. Please help me get this resolved for i went there for help and now I’m about to be evicted and with 2 months of bills over due all from her not following thru with my paperwork and dealing with my landlord or utility service providers. I never would of ever imagined ever being treated so wrongly like this. Im 56 years old and ive never had to experience treatment like this. Thank you and God bless