The Salvation Army USA complaint: Abusive and unprofessional staff

I have written 2 grievance letters on the staff’s mistreatment towards homeless residents including myself, and their unprofessional behavior and misconduct to both the director and superintendent here at the Salvation Army Shelter in downtown Austin to no avail. I have witnessed favoritism amongst residents regarding accountability for rules, and a lot of prominent figures are unfit for the environment of salvation army being bullies, showing partiality, hatred, malice and mistreatment when performing simple work duties. I recently had a meeting with the head director or superintendent here on the matters and he honestly seemed like he did not care and was irritated that i even brought any of this to him, rushing the entire meeting with me to get it over with. I was promised to have my complaint remain anonymous to be protected from the retaliation and abuse from the staff members, only to wake up the next morning with several staff members smirking, snickering and treating me unfairly. I was reviled at and verbally attacked by the front desk receptionist for reporting her rude and nasty attitude and treatment to residents in a malicious spirit. After receiving a food order she purposely shut the door so that i couldn’t go into the building seeing me with my food, and commanded a security guard not to open the door for me or anyone else so that i could eat. He of course opened it for me anyway. I am being abused and mistreated here as a homeless resident at Salvation Army in Austin, TX alongside other residents who are probably too afraid to complain due to their lowly estates, which the staff is taking advantage of. I have been uncomfortable here as a resident for over month now and my concerns have gone ignored by Whitney the director who is also apart of the mistreatment towards me. I have a copy of the grievance letter to the head director to forward to higher realms of authority. This is the most chaotic, demonic and unprofessional place ever. I feel sorry that people even need this place to stay here in this particular location.