The Salvation Army USA complaint: Ask for Help

My Daughter Cheyenne Ratley got Covid in October got behind on her rent and bills she is a 3rd year college student and is going to graduate this December. To become one of our first responders a fire fighter. She also has a job that she has had since she graduated high school she is 21 going in 22 this August 25th. She has gotten several threats about being kicked out of her home by Golden Rule properties but in the cold months her pipes froze and it took them almost 2 months to fix it at the time they lived there no water and pee and fickle matter in there home which they eventually cleaned themselves. They her and her fiancé have been behind since all this and the Salvation Army said they did not qualify. Now both my daughter and her fiancé have Covid and are in dire need of of help and they say they have no funds. My daughter is not a drug addict or homeless bum she is a outstanding pillar of our community and I’m just beside myself as the girl at the Salvation Army was rude to her in the beginning