Complaint: Product to be fixed and no one returns our request

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My complaint:

My wife and I had a refrigerator delivered approx 1 month ago the door has 2 dents and the ge logo is dented and blue paint is on the door we called the Altoona store and they said g e could replace the one door my wife set up a date with g e and they never came to replace the door we called the Altoona office twice and now no one returns our call

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Justified complaint?

Suggested solution:

First off the door needs replaced by ge at no cost per the original agreement from Altoona pa second I would like a call from Home Depot in Altoona they need to contact ge and this complaint I would like the matter resolved within the next month

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