The Home Depot complaint: Price inflation and refund not offered.

Name: Price inflation and refund not offered.
Item: The Home Depot
Author: Hazel

Open 20 Jun 2021 221 views Household Goods Interior shops

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Filed 20 Jun 2021 by Hazel

Attempted to purchase a exterior door by feather river model 1H3191-3B4
Internet price $1163.74 measurement for my org.is one half inch smaller, so your sale associate quotes me a price of $2806.00 I am questioning $1,643.00 increase. I Was told I could not go by prices on the internet.

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Case details

Status: Open
Company: The Home Depot
Filed: 20 Jun 2021
Desired resolution: I also paid $40.00 to get the measurements done. I advise the associate I would be using my own contractor to install the door. I was advised $40.00 could not be applied toward the purchase of the door which I have no problem with. However I requested a copy the measurements, and I was told I could not have them. I paid for the measurements. So if you can't be provided a copy you should offer a refund. For your information you have a person employed in your store that said her name is Tense or Denise who states she doesn't know your office manager Full name. Maybe someone could help her out with that. Said all she know is Marion. Thanks, Hazel Baker
Problem: In-store quote far above online price
About: exterior door
At stake: $1,643

Progress

Filed
Company notified
Company replied
Resolved

20 Jun 2021 Complaint filed and published
20 Jun 2021 Message from Bizzy: we notified The Home Depot about this complaint.

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