The Home Depot complaint: Equipment Rental

I rented a mini Excavator this morning. The associate who helped me said the one I wanted had broken down recently and she had to make sure that it was repaired and working and if it wasn’t she would rent something else to me. An associate responded to her and said it was repaired and working fine and good to go. My contractor got to my ranch 35 miles away and couldn’t even get it off of the trailer because it would not start and diesel and gas were spewing all over my land. We made the 35 mile trip back to home depot for a replacement rental. This was costing me more money the more time that passed without working equipment because I had a contractor who paused an existing job he is working on to do this one for me today and I am paying hourly for him to not be able to work because of home depots mistake. They would not let my contractor leave with the new equipment until the paperwork was complete but they refunded my original 500 deposit to my debit card and then tried to charge another 500 deposit for the new rental which was declined by my bank since it takes 2 business days for the refund to come back to my bank. They could not or would not do anything at all to help me with that problem though they were the cause of it so I called my bank and had my daily debit card limit raised so another 500 deposit would clear which cause 500 to be frozen for 2 days which is money due to my contractor.