TekSavvy complaint?

Do you have a dispute or a bad customer experience with TekSavvy? Report it through our website to maximize the chance of getting it resolved.

We help you write an effective complaint in minutes. Our AI models are trained on thousands of effective complaint letters. Then we push it through emails, social media, paper complaint letters and other tools at our disposal. And you are not alone: our helpful community is there for advice.

TekSavvy sales and technical support is on 1-877-779-1575, and TekSavvy also takes questions by email at support@teksavvy.com, by live chat on its website, and through Facebook and X messages. Fibre, SkyFi and business customers have their own lines on the TekSavvy contact page, linked at the top of this page, and the MySavvy portal handles most account and billing changes. For a connection problem, check the outage map on the TekSavvy website as well. Have your account number and the bill or order in question ready.

Bill or outage problem to raise? Start your complaint here as well, and we push it out to TekSavvy by email, social media and printed letters.

To cancel a TekSavvy internet, TV or home phone service, the account holder requests the cancellation by phone on 1-877-779-1575, as the TekSavvy terms of service set out. Say which services you want to end and from what date, and ask for a confirmation and the amount of your final bill. If you are switching to another provider, line up the dates so you are not paying twice or left without a connection.

Return any rented modem or TV box as TekSavvy instructs, and keep the shipping or return receipt until the credit shows on your final bill. On a plan with a contract period, an early termination fee can apply, as set out in the agreement you received when you signed up.

To escalate a complaint with TekSavvy, ask for it to be recorded as a complaint and note the reference, then put it in writing to support@teksavvy.com with your account number, what is wrong, the dates and references of earlier calls and chats, and the outcome you want, such as a corrected bill, a credit or a repair date. Ask for a supervisor if the answer does not settle it. TekSavvy Solutions Inc. is based in Chatham, Ontario, and its address is in the contact details at the top of this page.

Billing dispute or repeated outages? Bring it through our complaint process: our trained AI opens a case for you and keeps coaching you on what to reply and when to push again.

Yes: the Commission for Complaints for Telecom-television Services (CCTS) handles complaints about phone, internet and television services in Canada, and TekSavvy is one of its participating service providers. The CCTS generally expects TekSavvy to have had the chance to put things right first, so keep a record of every call, chat and reference.

Internet bill you dispute? We help you write the complaint in minutes, setting your plan against every charge on the bill.

No. Pop-ups that promise a free gift from your internet provider for finishing a survey, then ask for card details to cover shipping, are a known scam that has used TekSavvy's name. TekSavvy says it never runs pop-up surveys and never asks for payment to enter or win a contest.

Nothing has been reported about TekSavvy here yet. Our research shows what typically goes wrong at internet and TV providers in Canada: installation and activation dates that slip, speeds below the plan, outages and slow repairs, bills that do not match the plan or continue after cancelling, and charges for rented modems or TV boxes that were sent back.

Charged for a modem you returned? Be the first to report it: your case opens the record the next TekSavvy customer checks when the same charge appears.

Your complaint gets its own public page on Complain.biz and we get to work: we bring it to the attention of TekSavvy through emails, social media, paper complaint letters and other tools at our disposal.

And we stay with it after you file. Our trained AI opens a case file for you and keeps coaching: what to reply, when to push again, and how to escalate if nothing happens.

Yes. We have an active community of consumers, and complaints here are public: people who ran into the same problem with TekSavvy can give you advice or back you up with their own story. A complaint with a community behind it is much harder to overlook.