Filed 14 Mar 2025 by Jay
I’m appalled by your disregard for passengers. My 6:35 PM flight to Lisbon was delayed twice—to 7 PM, then 11 PM—with no apology or compensation offered. Traveling with a baby and luggage, I arrived at london Heathrow airport 3:30 PM and endured hours of stress due to your inefficiency. Customers choose you from necessity, not loyalty. I sincerely hope competition emerges soon; brands that disrespect customers do not last.
As per your lousy reputation you will do nothing of course!
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