My complaint:
I traveled to Portugal and while here I had to have emergency surgery, I was not allowed to fly for a week, surgery was 2 days before going back home to the USA. I tried calling got no answer after several attempts on the 18 th and 19 th of January finally got someone that told me to send the medical notice which I did that same day of the 19 th. No one called back or responded, needed to do the flight change which was in my email. On the 26 th still no response was able to get in touch with someone in management department who promised they would have someone call me. On the 27 th, someone finally called, gave me a new date for February 14 th but instead of doing a flight change due to medical reasons , they booked me as a new flight and listed me as a no show for other flight. I had paid $300.00 for 2 suitcases with now they won’t allow me to take back and want me to pay another $335.00 to take my cloth back home. They try to tell me that was for one way only! Really? Why would I leave all my things in Portugal. So at this point there is no one to help you, I have filed 2 complaints online, 1 written complaint at the airport, cause the call center is out of the country and no one, literally no one is available to help you in Portugal. And refuse to. They try to say even though I have a certified letter from the dr. That unless I had cancer or Covid they could not consider it a medical emergency, even though I could hemorrhage during the flight due to the high altitude and pressure. They charged me a total of $700.00 more for me to be able to get home with my things.
Portugal is beautiful don’t hesitate to come, but please stay away from TAP air Portugal. Service is horrible on top of that. They will rip you off , I could have taken 1st class for the money I’ve had to pay them.
I rate them a minus 10.
Worst of the worst
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Suggested solution:
Not at all, I was charged twice to take my luggage back home over charged for ticket impossible to get any help and when by some miracle someone answers they all give you different and incorrect information
