TAP Air Portugal complaint: covid issues and several miss information
Filed 25 Mar 2022 by Deborah
We were unable to get on our plane due to misinformation. 15mins before flying.
1 . was told covid testing 72 hrs. before flight. Which I did. Then told it was not acceptable. Set up test in Boston airport for $250. Came back negative which was also my 72 hour test negative
2. My daughter was told by representative from tap airlines that her testing information was also acceptable.
Our fees were $350. for tickets $296 for seats $448.54 for taxes
Tickets were purchased together in 2 different names.
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