Takealot.com complaint: Return marked as concluded without it being delivered
Filed 24 Nov 2023 by Mike
My item was apparently not suitable to be exchanged even though it was faulty. It was collected on the 17th of November 2023.
I was informed that it would be sent back to my residence via email. It’s been 1 week since that update (as of 11/24/2023) and yet nothing has been done. They don’t even reply to any support tickets.
It’s an absolutely horrible situation and they are very incompetent. The item I returned wasn’t cheap either. I’m very disgruntled.
I would rate them with negative stars if it were possible.
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