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Takealot.com complaint: No refund received

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Filed 9 Nov 2023 by Laura

I placed an order with Takealot for a set of couch covers and dog ear cleaner, they debited my account twice.

When I received both orders I opened them to keep the ear cleaner out of the 2 boxes, and checked if the one set of couch covers fitted, which it didn’t, I placed it back in the box and returned both boxes. The other set of couch covers I didn’t even open.

They refunded me for one set of couch covers in the amount of 750 and said the other was damaged so they refused to refund me, however an agent on Takealot facebook messenger informed me they are not refunding me because the seal of the box was broken. I did not damage the products and sent it back as i received it. Takealot is now ignoring me

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