Takealot.com complaint: Incorrect item.delivered

Name: Incorrect item.delivered
Item: Takealot.com
Rating: 1
Author: Helen

Open 28 Jun 2023 106 views Retail Company

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Filed 28 Jun 2023 by Helen

I purchased a Samsung S23 from Takealot and they delivered a Huawei cell phone vover instead. I have been trying to get my return credited but keep getting told the same thing over and over… it is being escalated. I cannot understand why I have to wait due to their incompetence. This is a high value item.

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Case details

Status: Open
Company: Takealot.com
Filed: 28 Jun 2023
Rating: 1/5
Desired resolution: By crediting me
Problem: Wrong phone delivered, credit delayed
About: smartphone

Progress

Filed
Company notified
Company replied
Resolved

28 Jun 2023 Complaint filed and published
28 Jun 2023 Message from Bizzy: we notified Takealot.com about this complaint.

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