My complaint:
I am humiliated and very sad at how I was treated by the night manager at your location. I will be reporting you to Better Business Bureau as well and praying that you have a change in your attitude and how you treat customers. I go to your local about 1 time a month because it is conveniently close to my house. Basically, every time I go, I come home, lacking tacos, causing me to have to go back and have fights with my kids because they didn’t get their whole order.
This time, at approximately 12:00 a.m., I decided to count the order there because of our past experiences. I counted three times, and there were only 17 items instead of the 19 we paid for. I went to the window again, and I was greeted by the manager, not the cashier. She rudely told me that yes, she had forgotten to give me one of my items, but that there were 12 tacos in the box. We again recounted in front of here, 11, and I asked her is she wanted to count them. She looked at me in a very rude and judging way, that is NOT how customers should be treated, as if she was accusing me of hiding a taco that is only $1.39. Do you think after spending $37.24, I’m going to bother and make a ruckus to steal a $1.39 taco?? Please. Very humliating and hurtful to be accused and treated in this manner, where obviously she is lacking humility to accept their mistakes. However, she continued to tell me that they find that every time I come, I come back and reclaim their errors (lack of items) and that I should go somewhere else to eat. I live in a democracy and I have a right to get what I pay for. I will now boycott Taco Bell, and pray that you have a change in how customers are treated and how your items are counted so that you have less mistakes. Just because others live far away or don’t bother to go and complain doesn’t mean that I’m the only one that gets robbed of food. God bless, and I will pray for her and your company, that should be based on customer service.
Suggested solution:
Apologize and take back what she told me and accept their errors.
