Swoop Airlines complaint: Poor service, unfair business practices
Filed 13 Jul 2020 by Sharo
I booked a return flight for my granddaughter and myself to Halifax. At the time, I thought it was safe for us to fly. When I told my physician, he told me to cancel, that due to my autoimmune disorder, it was not safe for me to fly. I contacted Swoop, asking to postpone my trip until it was safe for me. The answer was No! I was informed the Only recourse I had was to rebook my flight. This is not a reasonable solution under the circumstances, no one has any idea when it will be safe! I have dealt with Westjet for years, exceptional customer service! Since it was a flight for 2 this time, I tried to save some money, with Swoop….. The joke was on ME!
Report
Discussion
0 comments
No comments yet. Been through something similar with Swoop Airlines? Start the discussion above.
More Swoop Airlines complaints
View all 56Refusing refund and ignoring emails
Due to covid I need to cancel a flight and I do not feel comfortable sharing my medical info with…
We were denied boarding
Our reservation was T6REQM, Rolf and Grace Nosterud We got to the gate with over 15 min before takeoff. We…
Denied to load all passengers
I was about to travel to Hamilton from Winnipeg on 31st jan along with my wife, son, mother and father.…