Swoop Airlines complaint: Disrespect over the phone and lack of help
Filed 27 Dec 2020 by Varisha
I called in as I did not know how their flight modifications work when one is showing covid symptoms. The guy on the phone very condescendingly said even if my covid test is positive my flight will only be moved up 14 days giving me no time to even recover when I am sick. The last time I called a girl told me a different scenario and was helpful I asked to be transferred to someone else and he refused to say well too bad I will not do that. It is safe to say I have never heard someone in customer service be so blatantly rude and I feel so unsupported.
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