Complaint: Disrespect over the phone and lack of help

on 27 December 2020 about Swoop Airlines in category Airlines

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My complaint:

I called in as I did not know how their flight modifications work when one is showing covid symptoms. The guy on the phone very condescendingly said even if my covid test is positive my flight will only be moved up 14 days giving me no time to even recover when I am sick. The last time I called a girl told me a different scenario and was helpful I asked to be transferred to someone else and he refused to say well too bad I will not do that. It is safe to say I have never heard someone in customer service be so blatantly rude and I feel so unsupported.

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Suggested solution:

I just want to speak to someone again to this procedure the girl last time said if I am positive for covid they will be flexible in moving my flight so I am not getting on a plane immediately after the two weeks if I am not ready. All I wanted is some clarification not to be treated like this. I forgot to ask the guy his name but all calls are recorded and I would like for someone to go back and listen to the things this associate said over the phone.

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