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Swiss Chalet complaint: location dirty. staff totally uninterested in customers.

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Filed 2 Jan 2023 by Lorraine

Dec. 31. 11:45 am. Our friend had not arrived so we entered and sat at table. 4 staff laughing and chatting . 1 noticed us but did not acknowledge us Husband used washroom. while he was absent one staff member walked by, glanced at us but did not speak. While waiting I noticed how filthy this
location is. When husband returned and still not having been acknowledged, we decided to leave .We did not want to eat in a restaurant that was so dirty.
We stood and still no response from any staff member. They were totally absorbed in their conversations. I understand that this location may not have table service but someone should have
greeted us and explained that. H.O. needs to educate franchisee, or manager immediately.

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1 comment

  1. Marilyn

    Very disappointed about the recent visits and take out dinners at Swiss Chalet Lindsay Kent St. We enjoyed going there lots and we had encouraged others to check out but the last 6 months or more our orders have been messed up...the chicken is dry and tasteless ...cold fries...bad service ...fries could at least come with a utensil when ordered as takeout ...not that it takes much thinking by the staff to add these...let's see!! fries and sauce and ketchup ordered and no fork or napkins....try eating that without either!!!...now they are putting the sauce container in the fry box which is handled and then placed with the fries....poor hygiene to say the least plus less fries!!....won't be back!!

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