Swiss Chalet complaint: Food hanling and attitude

On May 9th for Mothers day went to purchase swiss chalet for mother’s day. I was the first one there putting my order in at 11am I have the bill.

I ordered 3 double legs diners that came with an appetizer and a side and 1 quarter chicken meal. I waited and waited and decided to look at my bill it was now 11:19am so i decided to peek through the counter and saw an employee handle the buns with her bare hands the same employee who used the cash. I immediately asked to speak to the manager and said why is the employee not wearing a glove but yet handling cash and the buns. She told me that the employee washed her hands I said washed them were, than she said they sanitize there hands I said what and than touch the buns that is unacceptable being in a pandemic employees should not handle food with bare hands especially food that is not packaged. I than asked her why have i been waiting for now was 21 minutes. She said she would check. 11 30am comes i asked her again she had no answer i asked if I could have my money back this was unacceptable especially watching the employees not use gloves and handle the food. She was very very rude to me I did not appreciate her responses I was in convenienced because I waited for 30 minuetes no food first costumer i might add, and tthan the mothers I was buying the food for were eldery and waiting because they needed to take their medication with there food. This locations have had several issues always have had issues when i go there they mix up the order etc i had to go to another swiss chalet and was late for lunch an hour by now. Ihandling food with no gloves especially now unacceptable the mangers costumer service terrible she didnt give a damn.