Suttons Seeds complaint: Order not fully received

Despite reporting the fact that 3 out of 5 items were never received, Suttons marked my account that they had been despatched. I queried this by email bearing in mind the order was made in April. I waited for the plants to arrive and nothing came. I then notified my wish to cancel any remaining order. Just received a standard reply that y email would get a reply but that they were extremely busy answering a lot of emails. Waited in excess of two months and despite asking for a refund of around £19.00 as part of a £50 initial order I still have received nothing. I did however get an email on 15820 apologising for the delay in refunding me for goods never received. I still hold my breath to see if this actually happens.
Like many others during lockdown it was impossible to visit garden centres and so I put my trust in what is supposed to be a company good enough to hold a Royal warrant. I think it was unacceptable to close all customer phone lines and leave customers hanging wondering ifwhen they would receive anything. Other businesses have operated with staff working from home. If Suttons couldn’t handle the situation then they should have suspended web orders until such time as they could provide a reliable service. I wont be using them again after this !