Supersonic Fibre complaint: Release my line

Name: Release my line
Item: Supersonic Fibre
Author: Portia

Open 23 Jul 2021 125 views Internet Providers

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Filed 23 Jul 2021 by Portia

I placed an order with Supersonic, but when they said they’re unable to install earlier, I cancelled the order on 22 June so I could contact to another ISP. They still haven’t released my line, even though there was no installation. I keep phoning and emailing, but I get no joy. Please release my line!

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Case details

Status: Open
Company: Supersonic Fibre
Filed: 23 Jul 2021
Desired resolution: Release my line so I can join another ISP. I have no connectivity now because of Supersonic
Problem: Line not released after order cancelled
About: fibre internet line

Progress

Filed
Company notified
Company replied
Resolved

23 Jul 2021 Complaint filed and published
23 Jul 2021 Message from Bizzy: we notified Supersonic Fibre about this complaint.

See all 58 Supersonic Fibre complaints

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