Supercheap Auto complaint?

Do you have a dispute or a bad customer experience with Supercheap Auto? Report it through our website to maximize the chance of getting it resolved.

We help you write an effective complaint in minutes. Our AI models are trained on thousands of effective complaint letters. Then we push it through emails, social media, paper complaint letters and other tools at our disposal. And you are not alone: our helpful community is there for advice.

Call Supercheap Auto customer service on 1300 175 010 from within Australia, email customercare@supercheapauto.com.au, or use web chat or the contact form on the Supercheap Auto contact page, linked in the contact details above. Supercheap Auto in New Zealand has its own website and customer care line. Have your receipt or order number, the store you used, the part number and your vehicle details ready.

Faulty part or refund to raise? Start your complaint here as well: we push it out to Supercheap Auto by email, social media and printed letters.

To take a complaint to Supercheap Auto head office, contact the Customer Care Centre on 1300 175 010 or at customercare@supercheapauto.com.au, ask for the complaint to be logged with a reference number, and say which store or online order it concerns. The company behind the stores, Super Cheap Auto Pty Ltd, has its head office in Strathpine, Queensland, at the address in the contact details above, and belongs to Super Retail Group, which also owns rebel, BCF and Macpac. Put the facts in order: the receipt, the dates, what went wrong, what the store told you and the outcome you want.

Store and head office giving you different answers? Our trained AI opens a case for you and keeps coaching you on what to send Supercheap Auto next.

To get a refund from Supercheap Auto, return the item to a store, or use its returns portal for an eligible online order, with proof of purchase: a receipt, a bank statement extract or your transaction history all count, and a store may ask for photo ID if you have no receipt. A change-of-mind refund needs the item unused, in as-new condition and in its original packaging, within the period its returns policy sets, and some items are excluded, such as anything professionally installed or modified, gift cards and food. A faulty, damaged or incorrect item can be returned even if it is on that list: the returns policy says Supercheap Auto will replace, refund or repair it with proof of purchase, in line with the Australian Consumer Law.

Refund refused on a part that failed? Put it through our complaint process: we help you write the complaint in minutes, citing the receipt, the fault and your consumer rights.

Probably not. Supercheap Auto says scams use its name and logo in emails, texts, calls, surveys, competitions and even a copycat app, usually to collect personal or card details. It says it never asks for personal or banking details in unsolicited messages, and the competitions it really runs are listed on its own website.

Nothing has been reported about Supercheap Auto here yet. Our research shows what typically goes wrong at car parts and accessories retailers: batteries and parts that fail under warranty, the wrong part sold for a vehicle, refunds refused on items that were opened or fitted, in-store fitting that goes wrong, online and click and collect orders that are late or incomplete, and loyalty points or promotional prices that are not applied at the checkout.

Battery dead well within its warranty? Be the first to report it: your case opens the record for the next Supercheap Auto customer with the same failure.

Your complaint gets its own public page on Complain.biz and we get to work: we bring it to the attention of Supercheap Auto through emails, social media, paper complaint letters and other tools at our disposal.

And we stay with it after you file. Our trained AI opens a case file for you and keeps coaching: what to reply, when to push again, and how to escalate if nothing happens.

Yes. We have an active community of consumers, and complaints here are public: people who ran into the same problem with Supercheap Auto can give you advice or back you up with their own story. A complaint with a community behind it is much harder to overlook.