Repco complaint?

Do you have a dispute or a bad customer experience with Repco? Report it through our website to maximize the chance of getting it resolved.

We help you write an effective complaint in minutes. Our AI models are trained on thousands of effective complaint letters. Then we push it through emails, social media, paper complaint letters and other tools at our disposal. And you are not alone: our helpful community is there for advice.

Repco's national customer service number is 13 32 27. Have your receipt or online order number, the store you used and, for a parts question, your car's make, model and year ready. For an in-store purchase, the store that sold the part can also look up the sale and the fitment it was sold for.

Return refused on a part that never fitted? Start your complaint here and we push it out to Repco by email, social media and printed letters.

A return to Repco starts at the store where you bought the part, or through your online order for a delivery, with the receipt and the part in its original packaging. A change-of-mind return depends on the retailer's own policy, but a part that is faulty, does not match its description or is not fit for the purpose you were told about is covered by the consumer guarantees in the Australian Consumer Law, whatever the store policy says.

Keep the receipt, the packaging and a note of what staff told you about the fit.

To make a warranty claim with Repco, take the faulty part, the receipt and any warranty card back to a Repco store, or call customer service if you bought it online. Bring the fitting invoice if a mechanic installed it, and any test result that shows the fault, such as a battery test printout. Under the Australian Consumer Law, a part that fails sooner than it reasonably should can be repaired, replaced or refunded even after a manufacturer's warranty has ended, depending on how serious the failure is.

Warranty claim on a part that failed early? Start it through our complaint process: our trained AI opens a case for you and keeps coaching on what to reply and when to push.

Repco is owned by GPC Asia Pacific Pty Ltd, whose head office is in Rowville, Victoria, and a complaint that needs to go above a store goes through Repco's national customer service line or the contact page on the Repco website. Ask for the complaint to be escalated to head office, and note the reference number, the date and who you spoke with.

Put the main points in writing as well: the receipt, the part number, what went wrong and the outcome you want, such as a refund, a replacement or a repair.

Nothing has been reported about Repco here yet. Our research shows what typically goes wrong at auto parts retailers: parts sold as the right fit that do not suit the vehicle, returns refused once the packaging is opened, batteries and parts that fail within warranty, online and click and collect orders that are late or incomplete, and loyalty points or offers that do not apply at the till.

Sold a part that did not fit your car? Be the first to report it: your case opens the record for the next driver buying parts from Repco.

Your complaint gets its own public page on Complain.biz and we get to work: we bring it to the attention of Repco through emails, social media, paper complaint letters and other tools at our disposal.

And we stay with it after you file. Our trained AI opens a case file for you and keeps coaching: what to reply, when to push again, and how to escalate if nothing happens.

Yes. We have an active community of consumers, and complaints here are public: people who ran into the same problem with Repco can give you advice or back you up with their own story. A complaint with a community behind it is much harder to overlook.