SunPass complaint?

Do you have a dispute or a bad customer experience with SunPass? Report it through our website to maximize the chance of getting it resolved.

We help you write an effective complaint in minutes. Our AI models are trained on thousands of effective complaint letters. Then we push it through emails, social media, paper complaint letters and other tools at our disposal. And you are not alone: our helpful community is there for advice.

The SunPass Customer Service Center is on 1-888-865-5352, and account holders can also use web chat or the online inquiry form on sunpass.com. SunPass has walk-in centers around Florida, from Orlando and Tampa to Miami and Boca Raton, listed on its contact page. Have your SunPass account number, transponder number, license plate and any invoice number ready.

TOLL-BY-PLATE invoice to contest? Start your complaint here too, and we push it out to SunPass by email, social media and printed letters.

To dispute a SunPass toll or a TOLL-BY-PLATE invoice, use the dispute option on sunpass.com or in the SunPass app, send it by mail or fax, visit a walk-in center or call 1-888-865-5352. Give your account or invoice number, the license plate, and the date, time and toll location of each charge, and say what is wrong: a toll billed twice, a charge for a vehicle you no longer own, or a TOLL-BY-PLATE invoice for a trip your transponder should have paid. Attach your account statement or proof of sale, and keep the reference number with copies of what you sent.

Charged twice for one toll? Bring it through our complaint process: our trained AI opens a case for you and keeps coaching you on what to send SunPass next.

Unpaid TOLL-BY-PLATE tolls in Florida can lead to Toll Enforcement Invoices, collection notices, Uniform Traffic Citations and a stop on the vehicle registration, according to SunPass. Each TOLL-BY-PLATE invoice also carries an administrative charge, so paying or disputing it by its due date keeps the cost down. Keep the invoice number and the payment confirmation, and make sure the plate and mailing address on your vehicle record are current.

SunPass has published a security message saying it does not send texts that demand immediate payment for unpaid tolls, and that drivers who receive one should not click the link but log in to their account on sunpass.com instead. Type the address into your browser yourself, or call 1-888-865-5352, and compare the message with what your account or a mailed invoice shows. If you already entered card details through a link in a text, contact your bank straight away.

Nothing has been reported about SunPass here yet. Our research shows what typically goes wrong at prepaid toll programs: TOLL-BY-PLATE invoices for drivers who have a transponder, tolls billed twice or to the wrong vehicle, administrative charges on invoices, transponders that stop reading, low balances that turn into enforcement invoices, and refunds of the prepaid balance when an account closes.

TOLL-BY-PLATE invoice with a transponder on the windshield? Be the first to report it: your case opens the record for the next SunPass driver billed the same way.

Your complaint gets its own public page on Complain.biz and we get to work: we bring it to the attention of SunPass through emails, social media, paper complaint letters and other tools at our disposal.

And we stay with it after you file. Our trained AI opens a case file for you and keeps coaching: what to reply, when to push again, and how to escalate if nothing happens.

Yes. We have an active community of consumers, and complaints here are public: people who ran into the same problem with SunPass can give you advice or back you up with their own story. A complaint with a community behind it is much harder to overlook.