Complaint: SUBWAY APP not working

on 09 July 2020 about Subway in category Fast Food / Delivery / Takeaway

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My complaint:

I went to my local Subway store located in Raymore Missouri to place an order I attempted to place on my Subway App which was not working I was trying to buy the 2 subs for 5 footlongs. When I told the store the app was not working and asked if they would honor the promo anyway they said the were instructed not to do so. I think it is poor customer service to punish the consumer for problems with your systems.

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Justified complaint?

Suggested solution:

I think if the app is not working correctly which the clerk says was frequently the promo should be honored in the store. I think I should receive the promotion as advertised.

Message from Robin from

10 months ago - We have posted a tweet about your new complaint about Subway

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