Subway complaint: Poor customer service

Name: Poor customer service
Item: Subway
Rating: 1
Author: Misty

Open 7 Nov 2020 168 views Fast Food / Delivery

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Filed 7 Nov 2020 by Misty

Staff complaining about customers in front of them. Ordered a flat bread sandwich similar to the flatizza that you use to offer on the menu, staff refusing to put in box cause its not technically a pizza and made customer carry out on paper it was cooked on in the open! Staff states she cant keep wasting boxes!

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Case details

Status: Open
Company: Subway
Filed: 7 Nov 2020
Rating: 1/5
Desired resolution: If you want to complain about a customer dont do it in front if them and the rest of the customers. If customers ask for a box put in box if necessary we pay for our food it shouldn’t have to be carried out open!
Problem: Staff criticised customers, refused box for food
About: flatbread sandwich

Progress

Filed
Company notified
Company replied
Resolved

7 Nov 2020 Complaint filed and published
7 Nov 2020 Message from Bizzy: we notified Subway about this complaint.

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