Complaint: Not accepting 2 6 subways get footlong free

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My complaint:

I went to the Castro Valley, CA subway and ordered 2 6 long subways. The TV ads stated you’ll get a free footlong for free when you order 2 6 subway sandwiches. The person at this subway said they don’t honor this promotion. What gives. This is a national TV promotion. This doesn’t make Subway lookgook good.

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Justified complaint?

Suggested solution:

They should honor what the TV ads states: When you buy 2 6 subways you'll ge a free footlong.

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