Complaint: Big mess

on 08 October 2020 about Subway in category Fast Food / Delivery / Takeaway

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My complaint:

I ordered a sandwich “seafood sensation” through the app. It being on the menu should mean it is available to buy. Apparently not, they call me and tell me I need to change the sandwich and I had asked for a refund and then I would reorder again but apparently that can’t happen. So I end up ordering the spicy Italian which was at least $2 less then what I ordered and I wasn’t offered anything for that money. Chips drink cookie, nothing. I then had to order while talking on the phone which led to me not getting the right sandwich.

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Justified complaint?

Suggested solution:

I think I should get a refund for my sandwich and my wasted time.

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