Subway complaint: Customer service

Name: Customer service
Item: Subway
Rating: 4
Author: John

Open 25 Sep 2020 159 views Fast Food / Delivery

File your Subway complaint How does Complain.biz work?

Filed 25 Sep 2020 by John

Called store before ordering to check if they honor buy 2 get one free and was told yes, picked up sub at 700 pm same day and buns were not toasted as ordered and clerk said she did not know if store honored buy 2 and get one free.

File your complaint

Report

Spam, offensive, not about this company, or it contains someone's private details? Tell us and a person looks at it.

Reason

What is wrong?

Your email (optional, if we may ask you something)

Case details

Status: Open
Company: Subway
Filed: 25 Sep 2020
Rating: 4/5
Desired resolution: Get properly briefed by corporate on their policy about buy 2 and get one free, and make sure customer order is filled per ordered. I did receive a third one free from the same store months ago when i ordered online. I would accept a coupon for my dissatisfaction.
Problem: Buy-two-get-one offer not honoured at pickup
About: sub sandwiches

Progress

Filed
Company notified
Company replied
Resolved

25 Sep 2020 Complaint filed and published
25 Sep 2020 Message from Bizzy: we notified Subway about this complaint.

See all 1,202 Subway complaints

Discussion

0 comments

No comments yet. Been through something similar with Subway? Start the discussion above.

More Subway complaints

View all 1,202

Tuna served were smelly and tastes bad

As a healthy conscious individual, I am a Subway lover as it ranked top 10 as restaurants serving FRESH and…

29 Jul 2023

Chopped Salad

I’m an OTR Driver team, and lately at several Subways in several states are saying they don’t do chop salads…

25 Sep 2020

Racist

24 Sep 2020

Wronged by Subway too?
Make it sting!

Launch complaint